Refund Policy

Refund Policy

At Wedlock , we strive to provide exceptional wedding planning services to ensure a memorable and well-organized event. This Refund Policy outlines our guidelines regarding refunds for our services. By engaging our services, you acknowledge and agree to the terms and conditions described herein.

1. Deposit and Cancellation: To secure our services, a non-refundable deposit may be required upon signing the agreement. This deposit covers administrative costs and ensures our commitment to planning your wedding. In the event of cancellation, the deposit is non-refundable.
2. Partial Refunds: If you decide to cancel our services after the deposit has been paid but before significant work has been completed or expenses incurred on your behalf, you may be eligible for a partial refund. The amount refunded will be determined based on the stage of planning and any expenses already incurred. We will provide a detailed breakdown of the costs incurred and the refundable amount, if applicable.
3. Work Completed and Commitments Made: If we have already completed significant work or made commitments to vendors and suppliers on your behalf at the time of cancellation, a partial refund may not be possible. These costs are non-refundable as they cover the time, resources, and expenses associated with the planning process.
4. Changes in Wedding Date or Scope: If you need to change the wedding date or significantly alter the scope of our services after the agreement is signed, we will make every effort to accommodate your new requirements. However, additional charges may apply based on the revised scope of work. Any fees already paid will be applied towards the new arrangement.
5. Force Majeure Events: In the event of unforeseen circumstances beyond our control, such as natural disasters, acts of God, or other force majeure events that result in the cancellation or postponement of your wedding, we will work with you to find a suitable solution. This may include rescheduling our services to a new date or providing a credit for future use. However, refunds may not be possible in such circumstances due to expenses already incurred and commitments made to vendors and suppliers.
6. Refund Process: If you are eligible for a refund based on the above conditions, we will initiate the refund process within a reasonable timeframe. Refunds will be processed using the same method of payment used for the initial transaction. Please note that the processing time may vary depending on your bank or financial institution.
7. Non-Refundable Third-Party Costs: Please note that any costs incurred by third-party vendors or suppliers, such as venues, caterers, or other service providers, are subject to their individual refund policies. We will strive to assist you in negotiating refunds with these parties, but their policies and decisions are beyond our control.
8. Communication and Disputes: If you have any concerns or disputes regarding the refund process, we encourage you to contact us directly. We are committed to resolving any issues in a fair and satisfactory manner. We value open communication and will work diligently to address your concerns.

This Refund Policy is an integral part of the agreement between you and Wedlock. By engaging our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above. Our primary goal is to provide exceptional wedding planning services, and we appreciate your understanding of our refund policy.